Skip to content

IMPORTANT NOTICE AND DISCLAIMER

EUROPE:

The information presented on this website is intended solely for PROFESSIONAL CLIENTS and ELIGIBLE COUNTER-PARTIES as defined by MiFID (Markets in Financial Instruments Directive) and is not intended for retail clients.

US:

The information presented on this website is intended solely for QUALIFIED ELIGIBLE PERSONS.

 

 

The content presented does not constitute investment advice but is for informational purposes only. It does not constitute a solicitation, offer or recommendation to buy, sell or otherwise dispose of any financial instrument related to Aquantum’s investment programmes. An investment decision may only be made on the basis of the official sales documents.

In some jurisdictions, the dissemination of the information presented is subject to further legal restrictions. The content is therefore not directed at market participants whose place of business is subject to a jurisdiction that imposes restrictions on the dissemination of such information. Aquantum cannot guarantee the topicality, correctness, completeness and accuracy of the representations on the following pages. Any liability and warranty is therefore completely excluded.

INFORMATION ON PAST PERFORMANCE DOES NOT PERMIT FORECASTS FOR THE FUTURE.

Please read carefully our “Legal Notice” and our “Privacy Policy“.

I agree to this IMPORTANT NOTICE AND DISCLAIMER, the Legal Notice and the Aquantum Privacy Policy.

Contact &
Complaints Management

Contact

Aquantum GmbH
Josephspitalstraße 15
80331 Munich
Germany

Phone: +49 89 383 7744 – 0
Email: contact@aquantumgroup.com
Website: www.aquantumgroup.com

 

Complaints Management

Aquantum recognizes that, despite our best efforts, investor dissatisfaction may occur from time to time. For this reason, Aquantum has developed the following processes to appropriately address investor complaints directed at our company or our operations:

  • Any oral or written correspondence from an investor received by telephone, mail or fax in which the investor alleges misconduct by Aquantum or its representatives shall be considered a complaint.
  • The Compliance Officer shall maintain a file containing all written investor complaints together with all correspondence with the investor. In addition, a separate file is maintained for all verbal investor complaints, which are recorded in writing by the responsible manager and include feedback to the investor.
  • All investor complaints must be forwarded to the Compliance Officer on the day they are received, but in no case later than 24 hours after they are received.
  • Complaints are handled directly by an Aquantum supervisor or the Company’s Counsel and are recorded in writing. Final responsibility for complaint handling rests with senior management.
  • Investor complaint files are submitted separately by each person or employee involved in the complaint. This process allows for the rapid identification of employees who have received multiple complaints and the identification of possible similarities and patterns in complaints.
  • In general, all complaints from investors are processed as quickly as possible.
  • Complaints, whether written or verbal, should be addressed within five business days of receipt.
  • Additionally, if you are a customer of a company that is supervised by BaFin, you can contact BaFin directly. For more information, please visit www.bafin.de.

While we conduct careful controls, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.